Main Control Operator

Family Center for Juvenile Justice   Tulsa, OK   Full-time     Law Enforcement / Security
Posted on April 4, 2024

Main Control Operator

Family Center for Juvenile Justice
time type
Full time
job requisition id


Family Center for Juvenile Justice



$16.07/hr $520 monthly bonus


Pay Frequency



Full Time / Part Time

Full time


Job Summary

Under direction and within the scope of department policies and guidelines, provides secure operations associated with a technological advanced main control operations, direction and supervision of other staff, and assisting juveniles with personal and environmental difficulties by performing the following duties.


Job Description

All candidates conditionally offered transfer, promotion or initial hiring into a DOT/safety-sensitive position shall submit to testing for drugs and alcohol and test negative before performing any job functions that are safety-sensitive or require a CDL. External job applicants with a confirmed positive drug or alcohol test result shall be denied employment and shall be required to wait one year before applying for another position within Tulsa County.


• Assume a majority of the Lead Detention Counselor or Shift Supervisors duties in his/her absence.
• Maintain constant watch and control from the Main Control Security Operations Room of all aspects of the Tulsa County Family Center for Juvenile Justice (TCFCJJ) (151,000 sq. ft.) to include over 200 cameras and a secure perimeter. This is accomplished by operating a highly technical and advanced automated main control room for the detention building and the courts building. Report all matters of consequence to the supervisor on duty or administrator on-call.
• Responsible for the daily direction and task assignments of the Detention Counselors, Youth Specialists, Interns and volunteers assigned to training in the Main Control.
• Direct staff to locations of duress signals, alarms and other security related concerns and issues that are received via monitoring devices in main control.
• Assist in monitoring the recording, quality control, and maintenance of all written forms of documentation pertaining to Main Control operations including but not limited to: incident reports, admission/release data, and delegated medical administration summaries/activities on the shift.
• Will confer judgements on admissions and releases subject to the review of supervisors or administrators in accordance with Title 10A requirements and the Tulsa County Family Center for Juvenile Justice Court standards for admission and release.
• Organize and participate in daily programs and activities for residents when required.
• Report shift emergencies of any matter of consequence to the facility Shift Supervisor and the proper chain of command as necessitated by the issue.
• Cover open Detention or Youth Specialist (admission counselor) shifts in emergencies or staffing deficits.
• Subject to be on call on a 24-hour basis in an emergency.
• Maintain electronic databases regarding resident admissions and release information on a daily basis.
• Use a computer for record checks, admissions, releases, and to query the JOLTS system.
• Assist the Detention Services Administrator in gathering documentation for oversight standards in compliance of PREA, OJA, OCCY, and ACA.
• Assist in formal orientation training of all new direct-care staff including Detention Counselors, Main Control Operators and Youth Specialists (admission counselors).
• Perform other duties as assigned.


Additional Job Description

Skilled in recognizing underlying causes of social problems; in advising individuals concerning personal and family matters; and in eliciting pertinent personal information.

Knowledge of personal computers; of the principles and practices of sociology applicable to juvenile casework; of county and state regulations pertaining to juvenile care; of departmental policies and procedures; and of JOLTS database management system.

Ability to interact tactfully with others; to express clearly and concisely both orally and in writing; to establish effective relationships to gain respect and cooperation of others; to keep alerts and vigilant; to handle stressful situations; and to create a constructive atmosphere for crisis problem solving with a focus on customer service.

May supervise up to eight employees in the Main Control area. Carries out lead responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing the work of others; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Graduation from an accredited college or university with an Associate’s Degree in Sociology, Criminal Justice or closely related field; and two years satisfactory full-time employment in a juvenile justice position including two years of experience with JOLTS; or a combination of education and experience, substituting one additional year of experience for one year of the required education, with a maximum substitution of two years.

Ability to read, analyze, interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

First Aid and CPR Certificate
CPI Nonviolence Crisis Intervention Certification
Medication Administration Training
Office of Juvenile Affairs JOLTS Training Certification
Valid Oklahoma Driver’s License

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to operate, activate, use, prepare, inspect, detect, and position; reach with hands and arms; and communicate, convey, express oneself, exchange information. The employee frequently is required to assume a stationary position; and move or traverse. The employee is occasionally required to ascend/descend, traverse; position self (to) move; and taste or smell. The employee must regularly transport, move, position, put, install up to 10 pounds. The employee must frequently transport, move, position, put, install up to 25 pounds and occasionally transport, move, position, put, install up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may be required to serve as a Lead Detention Counselor in an emergency and must be able to meet the physical demands of a Detention Counselor.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.



Family Center for Juvenile Justice